Frequently Asked Questions

Products and natural variation

Will I receive the exact stones shown?

Check the individual listing. Some photos represent the material and form rather than one exact lot. Natural stone varies in color, shape, cortex, and internal features.

What is the difference between whole rock, spalls, and flakes?

Whole rock is unprocessed or minimally processed material. Spalls are pieces removed from larger rock. Flakes are thinner removals. Read the listed sizes and weight because each lot differs.

Is the rock heat-treated?

The title, variant selector, and description state treatment when known. If a listing offers both Raw Rock and Heat Treated variants, select the option you want before adding it to your cart. See the raw versus heat-treated guide.

Can you select specific sizes?

Use the contact page before ordering and include your preferred dimensions, material, treatment, and total weight. Availability varies.

Orders and equipment

Where can I find shipping and return terms?

Shipping charges and delivery options appear during checkout. Product-specific shipping statements appear on the listing. Storewide shipping and return terms are being finalized; contact the store before ordering if your purchase depends on a particular arrangement.

What should I check before buying used equipment?

Review the condition, known defects, included parts, motor details, dimensions, and shipping or pickup notes in the listing. Ask about any missing detail before ordering.